Turbine/Jolt FAQ
Q. I’m a European AC2 player. Why do I care about this announcement?
A. Because it shows that both Turbine and Jolt are fully committed to making the AC franchise a success in Europe. It also means a potentially better experience for you with new dedicated European service, support, and network point-of-presence.
Q. Will the European worlds be moved to new hardware, or will the current servers be moved to the new datacenter?
A. The AC2 worlds will be moved to new hardware, owned and managed by Jolt.
Q. When will the server move take place?
A. AC2 worlds will be moved to the new datacenter by early 2005.
Q. Who will control billing?
A. Billing, operations, customer service, and marketing for AC2 Europe will be managed by Jolt.
Originally Posted by Charred
How does this affect those of us in Europe that play on the US datacenters?
If you so choose, you may continue to play on US servers. Your billing and customer service would be through Turbine.
Originally Posted by Lui_Gian
Does this mean I can't play on US and Euro servers with the same account?
Yes, it does.
Originally Posted by Lui_Gian
Turbine don't want the hassle of Euro players so dump us on another company
Quite the opposite, actually. The team will continue to provide you with content, and you are still a member of the AC2 community on these forums.
Originally Posted by Lui_Gian
Will the servers be in the UK? Does this also mean a new Euro based ac1 server(s)?
Yes, and yes!
Originally Posted by Tyrus
Ramen , can you please anwser to that: * What will happen to people having toon on both european and american datacenter.
Such players will unfortunately have to choose between datacenters.
Originally Posted by Tyrus
* Will there be some new servers, i.e. KvK/PvP servers for European customers. * Will JOLT have the possibility of changing the price of AC2
These details will be released by Jolt.
Originally Posted by Hell-Fire
How exacly will this effect me as a British player, playing on thistledown? How about everyone in Europe that chose a US data center over a Euro one?
If you are playing on the US servers and wish to continue to do so, this will not affect you, unless you now wish to begin playing on Jolt's European servers.
Originally Posted by Youri
Will this fix the non-stop lag and crashes on the Euro servers?
One reason we chose Jolt was because they have excellent performance and bandwidth provisions, so yes, any network-related lag should be better when we move over.
Originally Posted by Junap
Will we still be in sync with the US game in terms of getting monthly patches & hotfixes at the same time?
(from Jessica) Not to worry; as we do now with the current Euro set-up, we'll push out the monthly episodes and any hotfixes to Jolt at the same time as we push them ot the US servers.
Originally Posted by kinkyafro
Can we please be given an answer on the price! and also what happens to people with chars on both Euro and US servers.. that what people want to know right now..
(from Jessica) If you have characters on both US and the Euro datacenters, you'll still be able to access them. Any new AC2 servers that go up, however, will likely be solely on Jolt's billing system, requiring a separate account.
As for price: We haven't discussed a price change, that I know of, and I've been involved in almost all of the discussions. If the price were going to change any time soon, I think we'd have mentioned it in the press release, .
If there ever is a price change, you can be sure we'll let you know in advance.
